Terms of Service

Last Updated: June 29, 2025

Introduction

Welcome to EZ Southern Cleaning. These Terms of Service ("Terms") govern your use of our website located at ezsoutherncleaning.com (the "Site") and all related services provided by EZ Southern Cleaning ("we," "us," or "our").

Please read these Terms carefully before using our Site or services. By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the Site or use any services.

Services

EZ Southern Cleaning provides residential and commercial cleaning services in Tennessee, Alabama, and Upstate New York. Our services include, but are not limited to, regular cleaning, deep cleaning, move-in/move-out cleaning, and commercial cleaning.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also impose limits on certain features and services or restrict your access to parts or all of the services without notice or liability.

Booking and Scheduling

When booking our services, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your booking information and for all activities that occur under your account.

Appointments must be scheduled at least 24 hours in advance, subject to availability. We reserve the right to refuse service to anyone for any reason at any time.

If you need to reschedule or cancel an appointment, please contact us at least 24 hours before the scheduled service time. Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee of up to 50% of the service cost.

Pricing and Payment

Our service prices are based on the size of the property, the type of service requested, and the frequency of service. Prices are subject to change without notice.

Payment is due at the time of service unless other arrangements have been made in advance. We accept various payment methods, including credit cards, debit cards, and electronic payments.

If you have a recurring service agreement with us, you authorize us to charge your payment method on file according to the agreed-upon schedule. You may cancel recurring payments at any time by contacting us.

Service Guarantee

We strive to provide high-quality cleaning services and your satisfaction is our priority. If you are not completely satisfied with our services, please notify us within 24 hours of service completion, and we will re-clean the unsatisfactory areas at no additional cost.

Our service guarantee does not cover:

  • Areas that were inaccessible or not visible during the cleaning service
  • Damage that existed prior to our service
  • Cleaning tasks that were not included in the agreed-upon service

Property Access and Preparation

You are responsible for ensuring that our cleaning team has access to your property at the scheduled service time. If we cannot access your property, you may be charged a lockout fee.

Before our arrival, please:

  • Secure any valuables
  • Remove any fragile items that require special handling
  • Clear excessive clutter that may impede the cleaning process
  • Secure pets in a safe area

We are not responsible for cleaning areas that are inaccessible due to clutter, locked doors, or other obstructions.

Damage Policy

While we take great care when cleaning your property, accidents may occasionally happen. If you believe our cleaning team has damaged something in your home or office, please report it to us within 24 hours of service completion.

We will investigate all damage claims promptly. If we determine that our cleaning team caused the damage, we will repair or replace the damaged item at our discretion.

We are not responsible for:

  • Damage due to faulty or improper installation of any item
  • Damage due to pre-existing conditions
  • Normal wear and tear
  • Damage to items that are inherently fragile

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall EZ Southern Cleaning be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, EZ Southern Cleaning assumes no liability or responsibility for any:

  • Errors, mistakes, or inaccuracies of content
  • Personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service
  • Any unauthorized access to or use of our secure servers and/or any and all personal information stored therein
  • Any interruption or cessation of transmission to or from the service
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party

Indemnification

You agree to defend, indemnify, and hold harmless EZ Southern Cleaning and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Service, by you or any person using your account and password
  • A breach of these Terms
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the state in which our services are provided, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at:

EZ Southern Cleaning
Phone: 423-777-6725
Email: info@ezsoutherncleaning.com